The hospitality industry is driven by customer satisfaction and efficient services. Hotel businesses tend to purchase complex on-premises technology systems that become obsolete in a matter of years, forcing companies to spend big dollars to keep up with the newest technology. Our CloudHospitality solution lets you virtualize your IT infrastructure to reduce upfront costs, access business applications and reservation systems anywhere on any device, and improve guest experience and employee collaboration in every sector.
Enhancing the Hospitality Industry with Managed Cloud Solutions
The success of a hotel business depends on the satisfaction of their customers. Customers want access to the fastest technology at their fingertips. If a customer is unhappy with their first stay at a hotel, chances are they won’t want to return. Hotels need to keep up on the latest technology to fulfill their customers’ wants and needs and maintain a positive reputation across all locations.
High IT Costs
Traditionally the hospitality industry required on-premises IT equipment and network infrastructure, leading to higher costs and maintenance needs. Hotels would hold off on purchasing new equipment until their system’s capacity was reached, rendering the infrastructure inadequate and forcing hotels to purchase an entirely new system. This inefficient model caused hotels to spend more than necessary to maintain the size of their growing businesses.
Hotels rely heavily on the accuracy and efficiency of reservation systems. It is important for hotels to maintain an accurate software system where guests can reserve rooms and book appointments and services. If these applications are not constantly up to date, costly mistakes are more likely to occur.
Many hotel chains need to manage properties in multiple locations. Hotels need to maintain a certain level of consistency to keep customers happy. If hotel chains can’t keep up constant collaboration and communication between properties, it is difficult to maintain consistency across all sectors.
Instead of purchasing new servers and equipment to keep up with growing technology capacity needs, hotels can reduce the need for physical equipment and drastically cut costs with cloud computing. The cloud doesn’t require any upfront software or hardware costs, and reduces overall application maintenance over time. Your business can devote more time and money towards improving customer service rather than technology and infrastructure management.
Hotels can develop a more intimate and longer lasting connection with their customers through CloudHospitality. The cloud makes it easy to collect customer data and offer personalized services to meet each customer’s needs. Customers can access restaurant ordering systems, spa and salon appointments, and other amenities on their own devices. With the cloud, you can maintain customer relationships before, during, and after their stay.
The cloud makes it easy for hotel employees to manage and access guest information faster than ever. The cloud can be used for inventory tracking, processing guest orders, handling maintenance issues, and more. Employees can also manage reservation systems, housekeeping services, amenities, and more on any device at any time, insuring your team is always one step ahead.
Our CloudHospitality solution offers the latest and greatest technology for your business. Moving your IT equipment and infrastructure off-site will give your hotel greater agility and room to expand at your own pace. The money you save on IT resources can be delegated to the sectors that matter most, including marketing and customer service.
CloudApps simplifies application purchasing and license management for your business. RapidScale offers some of the most commonly used business apps, and also allows you to integrate your existing applications into the cloud. We can support 97% of business applications on the market, including:
Hotel Property Management Software
- eZee Technosys
- Microsoft Dynamics
RapidScale offers the highest quality protection for your data and information in our secure, redundant and geographically-diverse data centers. With our SAS70, SSAE 16 Tier 3 data centers, your sensitive information will remain safe and secure at all times. All of RapidScale’s data centers feature on-premises security guards, an exterior security system, biometric security systems including palm scanners, and constant digital surveillance and recording. Our data centers are engineered to the highest of standards in order to assure your business is running 24x7x365. RapidScale’s certified network experts are trained to the highest industry standards and are available around-the-clock, insuring you always have someone to turn to with questions or concerns.
Great customer service used to simply rely on friendly phrases and efficient service. As long as the team was polite and accommodating, guests likely had a happy experience. Today, that’s no longer the case, as the growth of technology has affected businesses in all industries. Now, customer service depends on so much more and its success is based on the technology made available to guests. The hospitality industry is quickly realizing its need for greater operational efficiency and improved customer service that acknowledges this increased use of technology. Not only do Wi-Fi needs have to be met, but guests are also expecting extra online tools and personalized services.
Many hospitality organizations have already made the move to cloud computing, as they’ve realized it can improve the end-user experience while also improving spending and overall internal efficiency. The hospitality industry has never before had a solid, scalable solution that helps businesses avoid spending too much initially on equipment that soon becomes inadequate.
See What our Customers are Saying
The amount of detail Gary provided me, as well as his responsiveness, was far beyond anything we had with our last vendor. The efficiency of your RFC process is a breath of fresh air! I’m also extremely satisfied with the RapidScale support team as a whole in regards to their proficiency, sense of urgency and etiquette.
I checked out some new partner resources – great stuff. We are already getting some good traction here. You guys really offer some great support!!
After being introduced to RapidScale at an event, I cannot help but be more impressed each time I hear more. I attended a webinar too, and once again, I’m really impressed with the opportunities. When I looked in your Partner Portal for the first time I thought, “Wow was I crazy for not looking sooner!” Great stuff in there.
Austin was amazing, professional, knowledgeable and personable – a true star!
I appreciate Steven’s quick response time and friendly demeanor when discussing problems. Great service and follow up!
RapidScale has been by far better than [our previous provider]. Our team is so much happier!
Our timing satisfaction rating reflects that these were carry-over issues from our prior vendor, but we’re pleased with RapidScale, and Steven’s thoroughness in reviewing and handling through to resolution.
I have been thrilled with RapidScale, I love the fact that when I call to initiate a ticket the technicians answer the phone. With [our last provider], we left a message then had to wait for a technician to call back. Sometimes this could take days! Thank you, I am really happy with your services.
Sent a ticket for a server being unresponsive and received a call within a few minutes. Great response and resolution.
I believe the technician’s name was David. He was very pro-active on a Saturday. Got the issue resolved quickly. High marks.
Thanks for the quick response and resolution! And I appreciate the fact that the tech gave information about what the problem was, how it was fixed, etc. That is always better than a simple “it’s now fixed”.
The level of service that we have received from RapidScale has been completely awesome. All of our IT team and the owner has commented on it. You guys are doing a fantastic job!
It’s been great so far having RapidScale host our email. We had it in-house before and that was just may more trouble than it was worth.
We’ve been extremely pleased with the service and customer support RapidScale has provided us. We don’t have a large IT staff and so the ability to lean on them has been perfect.
We’ve now transferred almost our entire company into RapidScale’s cloud. We started with just our email – we moved from in-house to hosted – then we moved the rest of our servers into the RapidScale cloud and now we’re in the final stages of implementing our virtual desktops! It’s really incredible to have everything running in the cloud and to have it all be so easy.
Working with RapidScale has been great so far. Our organization had a lot of our servers in-house and it was such a pain. It’s 1,000 times better now that we moved it all to the cloud.
RapidScale quite literally re-invented our IT situation. It was a complete mess before and we are absolutely THRILLED with everything that they’ve helped us to accomplish. Our network runs smoother and our virtual environments are the best addition we’ve made in a very long time.
The whole “cloud” thing was incredibly daunting when we first started exploring it for our business. We didn’t really understand the way everything worked and how it was going to help us get past some of the technology speed bumps we had. I worked with the RapidScale sales team and they were really very helpful and made me completely comfortable with the solution. We’ve been running on the CloudOffice interface for about 4 months now and are 100% satisfied and so happy we made the choice to move to RapidScale.
RapidScale helped to not only significantly lower our costs, but to help make our work environment more productive as well as more reliable and stable.
I LOVE THIS TECHNOLOGY. I am so excited to be in this new phase within our organization. As a proud partner of RapidScale, this week alone I’ve dealt with 3 major consultations in Colorado with hundreds of employees each! This technology is truly exciting stuff. They make the process so easy, from training, to quoting, to installation! I LOVE HOW EASY THAT WAS. Amazing. You all ROCK!